Privacy Statement
LAST REVISED : January 20, 2024
At Maple IO, the safeguarding of your privacy is of utmost importance to us. Our dedication lies in creating products that elevate the security and privacy standards for both organizations and individuals. We hold the conviction that meticulously designed, user-friendly systems simplify the management and protection of physical spaces, all while honoring individual privacy and ensuring their safety.
This Privacy Policy is crafted to provide insights into our identity and delineate the methods through which we gather, share, and employ personal data.
Collection of Personal Information
The term "Personal Information" pertains to data that can reasonably identify or be linked to an individual, enabling personal identification or contact. Maple IO may gather Personal Information from individuals utilizing the Site or Offerings, obtained either automatically through their use or voluntarily through interactions like registrations, responses, reviews, comments, surveys, and emails. The types of Personal Information collected include:
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E-mail address
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Work Contact information (address, zip code, country, phone number) -
Password -
Domain name and Internet Protocol (IP) address -
Device information accessing the websites and product offerings -
Statistics on when and how you access the Site or Offerings
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Information volunteered through interactions with the Site or Offerings
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Maple IO may also receive Personal Information from third parties, such as information collected by Customers using our Offerings and E-mail addresses from suppliers.
Utilization of Personal Information
Maple IO may employ the Personal Information gathered from the Site or Offerings in accordance with the details outlined in this Policy. PLEASE AVOID PROVIDING ANY PERSONAL INFORMATION VIA THE SITE OR OFFERINGS UNLESS YOU CONSENT TO ITS UTILIZATION AS PER THIS POLICY. The Personal Information collected by Maple IO will be exclusively used for the following purposes:
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Offering Customers information concerning users and their usage of the mobile application
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Supplying Customers with tools and services available through the Site and Offerings
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Enhancing and customizing the Site and Offerings
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Furnishing maintenance, support, and service for the Site and Offerings
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Issuing notifications to Customers regarding the Site and Offerings
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Analyzing data and patterns related to interactions with the Site and Offerings
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Developing additional tools, services, and functionality for the Site and Offerings
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Contacting Customers for information verification purposes
Customer Testimonials/Videos on Site
Customer testimonials or videos posted on the Site may contain personal information, and Maple IO seeks consent via email before posting names alongside them.
Maple IO Mobile App Specifics
For users of the mobile applications, Maple IO may collect and utilize information from the device, microphone, camera, SD card/internal storage, and calendar. Noteworthy points include:
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No tracking of user location
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Speech recognition without recording or storing speech
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Creation and storage of photographs in a designated album
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Configuration and collection data storage on the device without accessing other media
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Calendar events creation without interaction with other calendar objects
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Automatic notification of critical errors for prompt resolution.
Sharing Personal Information
In addition to the other instances of Personal Information usage outlined in this Policy, we may disclose the Personal Information collected and acquired in the following manners:
Service Providers:
We might share Personal Information pertaining to Users and Customers with third-party service providers assisting us in delivering various services related to the Site or Offerings. This involves tasks such as maintaining databases, hosting the Site or Offerings, aiding in Personal Information collection, conducting analysis or testing, enriching Personal Information with data from other sources, and providing additional services to support our business operations, including job applications.
Sensitive Information:
Please refrain from providing Maple IO with any details regarding medical or health conditions, race or ethnic origin, political opinions, religious or philosophical beliefs, financial or account data, or other sensitive information while using the Site or Offerings. Maple IO neither requires nor seeks such sensitive information.
Legal Grounds for Processing Personal Information
The justification for collecting and utilizing the aforementioned Personal Information hinges on the specific nature of the information and the context in which we acquire it. Typically, we will gather Personal Information from you under circumstances where we have obtained your consent, when it is necessary for the performance of a contract with you, or when the processing aligns with our legitimate interests and doesn't supersede your data protection rights or fundamental freedoms. Additionally, there might be instances where we are legally obligated to collect your Personal Information or require it to safeguard your vital interests or those of another individual.
Should we request your Personal Information to fulfill a legal obligation or execute a contract with you, we will explicitly communicate this during the relevant moment. We will also inform you whether providing your Personal Information is obligatory and the potential repercussions if you choose not to disclose such information.
Similarly, if we rely on our legitimate interests (or those of any third party) to collect and utilize your Personal Information, we will clarify these interests at the pertinent juncture. For any queries or additional information regarding the legal basis of collecting and using your Personal Information, please reach out to us at contact@mapleio.co.th
Information and Personal Information Disclosure
We may reveal your Personal Information in the following scenarios:
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Order Fulfillment and Service Provision:
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During the process of order fulfillment or the execution of functions on our behalf (e.g., involving third-party service providers, contractors, payment processors, banks, and collection agencies).
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Product and Service Delivery:
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To provide you with our products and services.
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Information Sharing by Service Providers:
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To service providers who, on our behalf, furnish information regarding our products or services that we believe may be of interest to you.
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Legal Compliance and Protection:
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With any competent law enforcement body, regulatory agency, government entity, court, or other third party in response to a subpoena or when we deem disclosure necessary:
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(i) as mandated by applicable law or regulation,
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(ii) to assert, establish, or defend our legal rights, or
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(iii) to safeguard your vital interests or those of any other person.
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Business Transactions:
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To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger, or acquisition of any part of our business. This also applies to other third parties during the voluntary or involuntary dissolution (bankruptcy) of our business, with the provision that we inform the third party to use your personal information only for the purposes disclosed in this Privacy Policy.
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Consent-Based Disclosure:
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To any other person with your explicit consent for the disclosure.
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Choice and Opt-Out
We empower Customers with the choice of receiving specific emails or messages through the Site and Offerings, along with the opportunity to 'opt-out' of having their Personal Information shared for particular purposes.
If a Customer wishes to discontinue receiving specific messages from Maple IO through the Site or Services or to prevent their Personal Information from being shared in the manner outlined by this Policy, they can opt-out of receiving those messages or having their Personal Information shared. Opting out, in some instances, may not impact the ability to use or access the Site or Offerings. However, certain messages are crucial for the Site and Offerings' operation, and some sharing of Personal Information is essential for their functionality.
Should a Customer decide to opt-out of receiving messages or sharing Personal Information in this manner, it may be necessary to limit or terminate their access to and use of the Site or Offerings. Additionally, users are required to directly contact the Customer offering the use of our mobile application for mobile application-related opt-out requests. Opt-out requests to Maple IO can be submitted by reaching out to us at contact@mapleio.co.th or through our publicly-listed phone number. Please note that it might take up to 10 business days to remove contact information from our lists, so messages from us may persist for a period after a removal request is initiated.
Access, Review, and Update of Information
If you choose to provide us with Personal Information, we are committed to preserving accurate records. Every individual holds the right to access the personal information/data we retain about them. Those seeking access or aiming to rectify, modify, or delete inaccurate data can address their queries to contact@mapleio.co.th. Upon a request to remove data, we will promptly respond within a reasonable timeframe. When emailing, please provide sufficient details regarding your request.
Notification Regarding Policy Changes
Any modifications to this Policy will be posted on our Site. The ongoing utilization of the Site or Offerings by a Customer following the implementation of any change will indicate the customer's acceptance of that modification. Unless explicit consent is obtained from a Customer, the Personal Information collected will be utilized in accordance with the version of this Policy applicable at the time of the last collection. Customers can reach out to us, as outlined above, to inquire about any alterations to this Policy or to prevent the usage of their Personal Information according to the updated Policy.
Ensuring Security
At Maple IO we are dedicated to safeguarding and securing your Personal Information. While we strive for 100% effectiveness, no security system can guarantee absolute security in every scenario. Nevertheless, we will implement all reasonable and appropriate measures to ensure the safety and security of your Personal Information. This involves the use of industry-standard security measures to prevent the loss, misuse, and unauthorized alteration of the Personal Information within our control. Our employees and contractors are regularly briefed on our security and privacy practices. Furthermore, the servers storing personally identifiable information are maintained in a secure environment.
Information Transfer
In the event that Maple IO, at its reasonable discretion, decides to transfer ownership or control of the Site or any Offering to a third party, whether in the context of an acquisition, merger, or reorganization, you hereby consent, as required, to the transfer of your Personal Information by Maple IO to that third party. It is understood that all usage and sharing of your information by the third party will remain subject to the terms outlined in this Policy, along with any applicable modifications.
For any inquiries or comments regarding our Privacy Policy or the storage and use of your Personal Information, please reach out to us at contact@mapleio.co.th. We are dedicated to safeguarding your privacy.
Global Users & GDPR Compliance
Your Personal Information may undergo transfer to and processing in countries other than your country of residence, which may have data protection laws distinct from those in your country and potentially less protective. The primary hosting locations for the Site and Maple IO Dashboard are in the United States. Customers also have the option to store video, image, and audio data in datacenters worldwide, presently including the United States, Canada, the European Union, and Australia.
By entrusting your information to Maple IO, you accept the transference of your data to the United States for storage, use, processing, maintenance, and subsequent transfer to other entities, irrespective of their location. However, such actions will be conducted in adherence to this Privacy Policy and the Terms of Service. Maple IO has instituted protective measures to ensure an adequate level of data protection when transferring your Personal Information outside the EEA and UK. This includes our customer data processing agreement, wherein we implement standard contractual clauses approved by the European Commission (Article 46 GDPR). Similar safeguards have been established with our third-party service providers and partners. Additional details can be provided upon request.